Rhyme

Centralisation of back-office operations

Today, it has become essential for organisations to centralise their back-office operations by creating specialised business processing hubs at various strategic locations. This not only allows them to optimise cost and operational efficiencies at various regions provide, but also ensures specialised skills and economies of scale that centralised, or quasi-centralised operations provide.

A business process management solution with a document content management repository facility helps automate the complete business process. This often involves moving expensive high-end specialised resources to a cost-effective location, while leaving minimum customer-liaison capabilities at the point of business origin, close to the customer.

Unparalleled efficiency in monitoring transactions, processes

DataFlo, our Business Process Management Solution, works perfectly in tandem with DataScan.Online, our Enterprise Document Content Management System for the Web. The solution, which can also be used with other similar solutions, gives you the ability to move huge volume of information, primarily digital forms of paper documents from points of business origin to processing hubs and back. It allows for run-time monitoring of transactions and processes - essential for proactive client servicing and resource utilisation tracking by process managers.

Key Features & Utilities:

• Production oriented GUI - to maximize productivity
• Image aided data entry module for optimal cost and quality
• High-end tools for effective management of manpower resources
• Exceptional image management and display capabilities
• Scalability with fast expanding and evolving customer needs
• Innovative quality control module with drill-down facility
• Document content management Solution for post processing value added services
• Takes over your complete process management responsibility - creating a strategic relationship between you and us

Customer-friendly Modules:

• Process definition module individualised to the needs of various processes / products
• Process engine suited for high volume process centric operations
• Process monitoring module that manages transactions at the process / product group, enterprise and individual levels
• Team monitoring module that manages time sheet analysis and monitors performance at team and agent levels
• Reporting on key performance indicators at transaction, agent, team, process, product and product group levels
• Administration module that supports desktop and global settings, holiday calendar, time zone management, security management, among other utilities