Application Maintenance and Support Services (AMS)
To assist companies in an increasingly competitive market 3i Infotech offers client-centric Application Maintenance & Support (AMS) for Business Intelligence (BI) and Enterprise Performance Management (EPM) systems.
3i Infotech's product and services capabilities enable companies in all sectors to improve business processes, financial performance and facilitate company wide management information.
3i Infotech looks to build long-term business relationships with clients through providing innovative solutions. The AMS service covers a multitude of business applications and support levels. The service is provided through acustomer-centric, on-site, off-shore delivery model. 3i Infotech's comprehensive delivery options help us distribute work across locations to align with client cost, speed and risk requirements.
Key Features & Benefits
Application and software support
- Structured methodologies for Transition and Service Delivery
- SLA based support model
- End user Services including, User helpdesk, incident management, query resolutions, Route cause analysis, functional support (how-to) and training
- Planned enhancements and maintenance to applications for additional features, better performance or improved business processes
- Strong Program Governance with single point accountability
- Compelling Value Proposition with Customisable Programs
- 24x7 availability and execution model as required
- Services include break-fix, problem management, troubleshooting. AMS dedicated Offshore Delivery Centre (ODC) using the State-of-the-art infrastructure to meet Customer Enterprise-wide needs
- Global delivery model
- On-site and Off-shore support capabilities
- Optimised resource utilisation
- Co-offered with Managed IT Services as we have expertise in Total IT Outsourcing; from Hardware, Infrastructure to Applications Various models and programs to suit every customer's need
- Multi-tier partnership with global BI / EPM product vendors Support from BI / EPM Centre of Excellence to the AMS team
Business Benefits from selecting 3i Infotech's AMS
- Improved application reliability, availability and performance
- Reduced incident resolution time
- Rapid response to changing requirements and priorities
- Re-deploy internal resources on strategic IT initiatives
- Improved end-user satisfaction and software quality
- Structured documentation and training
- Consultative approach to process improvements
- Reduced maintenance costs
We offer a full design and implementation service for Business Intelligence.
We also offer Application Maintenance and Support services focussed to Business Intelligence and Enterprise Performance Management.